Superintendent of Grounds-Non-Certified Ritz-Carlton Members Club

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JOB SUMMARY

 

Position has responsibility for supervising and coordinating activities of employees engaged in maintaining the grounds and keeping golf course turf in playing condition. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

 

CANDIDATE PROFILE

 

CORE WORK ACTIVITIES

 

Managing Day-to-Day Operations

• Consults with the Director of Grounds/Director of Golf to plan and review work projects.

• Determines work priorities and schedules employees to specific tasks such as fertilizing, irrigating, seeding, mowing, raking and spraying.

• Directs and assists employees engaged in maintenance and repair of mechanical equipment.

• Ensures all lawns and plantings are properly watered, fertilized and cared for to promote healthy growth and prevent problems.

• Ensures compliance with all Grounds departmental policies, standards and procedures.

• Ensures contractors quality of work and compliance with safety policies and procedures.

• Helps ensure regulatory compliance to facility regulations and safety standards.

• Helps to manage the overall look of the golf course including lawn care and maintenance, irrigation, horticultural/pruning, weed control, pest and disease control.

• Is able to perform all employees functions if necessary.

• Keeps equipment maintained and operating at optimum effectiveness, efficiency and safety.

• Maintains accurate logs and records as required.

• Manages parts, supplies and equipment inventories within budget.

• Mixes and prepares recommended spray and dust solutions.

• Recognizes potential problems and takes corrective action.

• Supervises and manages employees.

• Supervises the day to day operations of the Grounds department to ensure the maintenance and upkeep of the property golf course.

• Understands employee positions well enough to perform duties in employees’ absence.

 

Leading Landscaping/Grounds Team

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Ensures all employees have the proper supplies, equipment and uniforms.

• Ensures and maintaining the productivity level of employees.

• Ensures employees understand expectations and parameters.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Gets members of a group to work together to accomplish tasks.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

 

Developing and Maintaining Budgets

• Assists in developing and managing grounds landscaping capital expenditure projects to achieve budgeted goals.

• Comprehends and is able to understand budgets, operating statements and payroll progress reports to participate in the management of Grounds landscaping and related areas as needed.

• Participates in the management of the department controllable expenses to achieve or exceed budgeted goals.

• Understands the impact of Grounds landscaping operations on the overall property financial goals and objectives.

 

Ensuring Exceptional Customer Service

• Empowers employees to provide excellent customer service.

• Ensures that quality standards and customers expectations are met on a daily basis.

• Helps ensure necessary permits and licenses are obtained and kept current.

• Provides services that are above and beyond for customer satisfaction and retention.

 

Managing and Conducting Human Resource Activities

• Brings issues to the attention of the Director of Grounds and Human Resources as necessary.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Participates in employee recognition program, publicly recognizing good quality, performance and service.

 

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Keeps up-to-date technically and applying new knowledge to your job.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.